Terms and conditions of use

Last updated: 4 June 2026

1. SELLER INFORMATION

The products available on the website thenour.it are sold by:

BERETTA FRANCESCA – Sole Proprietorship
Via Pratello 41
25080 Padenghe sul Garda (BS) – Italy
VAT Number: 04353970983
Tax Code: BRTFNC95H41B157Y
SDI Code: X2PH38J
Email: info@thenour.it

2. SCOPE OF APPLICATION

These Terms and Conditions govern the purchase of products made through the website thenour.it.

By placing an order, the Customer confirms that they have read, understood and accepted these Terms and Conditions.

The Seller reserves the right to modify these Terms and Conditions at any time. Any modifications shall be effective from the date of publication on the Website.

3. PRODUCTS

The Website offers clothing and fashion products for sale.

Product descriptions, images and colours are presented as accurately as possible. However, due to differences in device displays, actual colours may vary slightly from those shown on the Website.

All products are subject to availability.

4. PRICES

All prices displayed on the Website are expressed in Euro (€) and include VAT where applicable.

Shipping costs are calculated separately and displayed during checkout before the order is completed.

The Seller reserves the right to change prices at any time without prior notice. Any price changes will not affect orders already confirmed.

5. ORDER PROCESS

Orders are placed through the Shopify checkout system available on the Website.

Once an order has been submitted, the Customer will receive an order confirmation email.

The purchase contract is concluded only when the Seller accepts the order and sends confirmation of shipment.

The Seller reserves the right to refuse or cancel any order in cases of suspected fraud, payment issues, or product unavailability.

6. PAYMENT METHODS

Payments may be made through the payment methods available at checkout, including:

Credit and Debit Cards

Shop Pay

Apple Pay

Google Pay

PayPal

All payments are processed through secure third-party payment providers.

The Seller does not store or have access to Customers’ payment information.

7. SHIPPING AND DELIVERY

The Seller ships worldwide.

Shipping costs are €10.00 unless otherwise specified during checkout.

Estimated delivery times range from 2 to 6 business days from the date of shipment.

Delivery times are estimates and may vary due to circumstances beyond the Seller's control.

The Seller shall not be liable for delays caused by couriers, customs authorities, force majeure events, or incorrect shipping information provided by the Customer.

8. RIGHT OF WITHDRAWAL

Consumers residing in the European Union have the right to withdraw from the purchase within fourteen (14) days from the date of delivery of the products, without providing any reason.

To exercise the right of withdrawal, the Customer must contact the Seller at info@thenour.it within the withdrawal period.

Returned products must:

be unused;

be in their original condition;

include all original labels and packaging.

The Customer shall bear the direct cost of returning the goods.

9. RETURNS AND REFUNDS

Return shipping costs are the responsibility of the Customer.

Once the returned products have been received and inspected, the refund will be processed using the original payment method.

Refunds may be withheld until the returned goods have been received or proof of return shipment has been provided.

The Seller reserves the right to refuse returns that do not comply with these conditions.

10. LEGAL WARRANTY

Consumers benefit from the legal warranty provided under applicable consumer protection laws.

If a product is defective or not in conformity with the purchase contract, the Customer is entitled to the remedies provided by law.

Any defect must be reported promptly by contacting info@thenour.it.

11. INTELLECTUAL PROPERTY

All content available on the Website, including text, images, logos, graphics, designs and trademarks, is the exclusive property of The Nour or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written authorization.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Seller shall not be liable for indirect, incidental or consequential damages arising from the use of the Website or the purchase of products.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by applicable law.

13. PRIVACY

Personal data are processed in accordance with the Website's Privacy Policy, available on the Website.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Italian law.

For consumers residing within the European Union, any mandatory consumer protection provisions of their country of residence shall remain unaffected.

Any dispute arising from these Terms and Conditions shall be subject to the jurisdiction of the competent court as provided by applicable law.